Helping Local Governments serve their constituents.

CivicaAssist is a Web-based Request and Issue Management system designed from the ground up specifically for Government. It is scalable for all sizes of cities, counties and Special Districts. The core architecture was designed by the same team that created the award-winning Civica Content Management System. It can be purchased as a stand-alone system or in full integration with the Local Government's website, intranet, Extranet and/or Kiosks.

While it helps citizens get detailed information they are seeking in the shortest amount of time, on a 24/7 basis, CivicaAssist also has tremendous benefits for the local government itself, including:

• Reducing paperwork, thereby improving productivity
• Establishing the City on the forefront of technology and innovation
• Automatically routing customer requests to the appropriate staff person
• Generating smart request-specific forms to facilitate entry of appropriate information
• Supporting automatic "nag" and reminder features informing staff and supervisors about unresolved cases, reducing the number of requests going unfulfilled
• Monitoring trend analysis, customer concerns and types of issues coming into CivicaAssist
• Generating rich reports for local government administrators and employees specific to their needs and inquiries

CivicaAssist automatically generates ticket numbers which are e-mailed to the customer and used to track status via the online interface. The tracking systems' fields can include information on inspector assignees (inspectors, maintenance team, etc.) status, work required, times and dates estimates of completion. All historical transactions, work requests, and other actions are stored and are fully accessible for reporting trend analysis.

The system monitors trend analysis, customer concerns and types of issues coming into CivicaAssist. Additional summary and tracking reports can be created for multiple levels of management, with specialized, predefined and ad hoc reports easily generated within the system.